Last updated: 16 October 2026
This policy explains what personal information AK Performance Tuning collects, why we collect it, how we look after it and the rights you have over it. It covers this website (akperformance-tuning.co.uk) and the contact you have with us by phone, email, text, website chat or in person.
Who we are
AK Performance Tuning (“we”, “us”, “our”) is a mobile vehicle tuning, diagnostics and repair business based in Wantage, Oxfordshire. We are the controller of the personal information described in this policy.
If you have any questions about this policy or your information, contact us:
- Email: akperformancetuningltd@gmail.com
- Phone: 01235 639093
The information we collect
Information you give us. When you ask for a quote, book a job or get in touch, we may collect:
- your name, phone number and email address
- the postcode or address where your vehicle is, so we can come to you
- your vehicle’s registration, make, model and engine, and details of the fault or work you need
- anything else you tell us in a form, chat, message, email or call
Information from the work we do. When we carry out work, we keep records of the job, the vehicle, the work done, invoices and payments.
Information collected automatically. When you visit the website, we and the services we use may collect technical information such as your IP address, browser and device type, the pages you visit and how you arrived at the site. Apart from what is strictly necessary to run the site, this only happens if you agree to it in our cookie banner. See our Cookie Policy.
How we use your information
We only use your information where the law allows us to. We use it to:
- reply to your enquiry and give you a quote, because you have asked us to (steps before entering a contract)
- arrange, carry out and invoice the work you book with us (performance of a contract)
- keep business, tax and accounting records (legal obligation)
- deal with questions, complaints, warranty claims or disputes about our work (legitimate interests)
- understand how the website is used and improve it, through analytics (your consent)
- measure and improve our advertising, through advertising cookies (your consent)
We will not sell your personal information. We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We share your information only where it is needed, with:
- service providers who help us run the business and the website, such as our website host, the system that runs our quote form, website chat and customer messages, our email provider, and our accounting software. They may only use your information to provide their service to us.
- analytics and advertising providers (for example Google, Meta and Hotjar), only if you have agreed to the cookies concerned
- product and service providers, where a product needs it, for example to register and activate a vehicle tracker with its provider
- payment providers, when you pay by card or bank transfer
- professional advisers such as our accountant or insurer, and the authorities where the law requires us to
Some of these providers are based outside the UK, for example in the United States. Where your information is transferred outside the UK, we rely on the safeguards UK data protection law provides, such as adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries and quotes that don’t lead to any work: up to 12 months.
- Job, invoice and payment records: 6 years after the end of the tax year they relate to, as tax law requires.
- Information held under your consent: until you withdraw it.
- Cookies: for the periods set out in our Cookie Policy.
After that, we delete your information or anonymise it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to limit how we use your information
- object to us using your information on the basis of our legitimate interests, or for marketing
- ask us to pass information you gave us to another organisation
- withdraw your consent at any time, where we rely on it
To use any of these rights, contact us using the details above. We will respond within one month. There is normally no charge.
How we keep it safe
We use reputable providers and sensible security measures to protect your information against loss, misuse and unauthorised access. Only people who need your information to do their job can see it.
Children
Our services and this website are not aimed at children, and we do not knowingly collect information about children.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.